Hi Dwight -
We're on RENXT, which doesn't have a plans module. That workflow/project management is entirely up to the gift officer but may be discussed with Prospect Development in the context of moves management and keeping track of progress through actions (with metrics/goal progress on moves monitored monthly based on actions logged).
Regarding opportunities, we have a separate "gift process" workflow through Formstack where gift officers tee up prospects for a solicitation (within 6 months) and step through providing all the relevant information needed for creating an opportunity and ultimately closing the gift (e.g., new or existing fund, endowed vs. expendable, type of support, the unit, the amount and date expected, etc.). Our prospect development manager then reviews and vets the information (along with relevant actions to support it) and enters the opportunity into RENXT. So while the gift officer isn't technically entering the opportunity directly, they are providing all the information for the opportunity to be created.
The remaining steps of the workflow are owned by different parts of the operation (Development, Adv Svcs, Donor Compliance, and Accounting) to ensure that there's oversight and standards being applied for gift agreements, fund creation, proper recording of pledges, etc.
Matt Bain
Executive Director, Advancement Services
Division of University Advancement
Kennesaw State University
470-578-7719
Original Message:
Sent: 9/11/2023 3:46:00 PM
From: Dwight Dozier
Subject: Use of Plans and Opportunities Related to Prospect Solicitation and Prospect Management
Hello,
I am reaching out to gather additional information on those organizations that are using BBCRM's Plans and Opportunity structure related to Prospects and Solicitation efforts. Plans and Oppurtunites can be established as a one-to-many relationship, i.e., linking one Plan to many Opportunities or established as a one-to-one relationship, i.e., one Plan linked to one opportunity for each separate solicitation and tracking effort initiated.
I am trying to get a consensus of who uses which method (one-to-many, or one-to-one) via their institutions or organization prospect and solicitation protocol and standards and why. Also, regardless of which method is used, are Development Staff responsible for entering their own plans and opportunities?
I believe Salesforce uses the same Plans and Opportunity structure. As such, I am also happy to hear from Salesforce CRM users on their approach and use of Plans and Opportunities.
Thank you.
Dwight
Dwight D. Dozier
Chief Information Officer
The Georgia Tech Foundation
760 Spring Street, Suite 400
Atlanta, GA 30308
(W) - 404-385-1518
(C) - 470-270-4583