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  • 1.  Estates - how do you record these in your CRM?

    Posted 01-21-2026 01:33 PM

    Hello everyone,

    I'm curious how other institutions code Estates in their database.  We are ramping up our planned giving efforts and I'm putting together a procedure document for how to either update an existing record or create a new record once a donor is deceased and the estate is actualized.  Does your organization retain the individual's record and change their name to view First Name = Estate of John, Last Name = Doe? Or does your organization mark the individual record as deceased and then create a new organization record for the estate and link the two via relationships?  

    Our organization has been inconsist in our practice, so I'm hoping with feedback from this group we can define a SOP moving forward for these.

    Thanks so much!

    Molly



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    Molly Kaszuba

    Executive Director of Advancement Operations
    New York Law School
    molly.kaszuba@nyls.edu
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  • 2.  RE: Estates - how do you record these in your CRM?

    Posted 01-21-2026 01:54 PM
    I opt for creating an alias for the estate on the individual's record. After all, they made the bequest when they were alive and their death has satisfied their commitment.

    However, if the death establishes a legal trust with trustees deciding who to give what, I do create a record for that new legal trust.

    John

    John Taylor Principal, John H. Taylor Consulting, LLC 919.816.5903 Big ideas; small keyboard





  • 3.  RE: Estates - how do you record these in your CRM?

    Posted 01-21-2026 01:54 PM
    An alias name on the existing record, rather than changing the donor name or creating a new record, is what I advise. Creating a new record is a lot of overhead for what may very well be the last gift you receive. 


    Thank you,
    Isaac Shalev
    Data Strategy Expert
    Sage70, Inc.
    (917) 859-0151
    isaac@sage70.com

    Schedule a 30-minute consultation now:






  • 4.  RE: Estates - how do you record these in your CRM?

    Posted 01-21-2026 02:37 PM
    ��
    John H. Taylor, Principal
    John H. Taylor Consulting, LLC
    2604 Sevier Street
    Durham, NC     27705

    919.816.5903 (cell/text)

    Serving the Advancement Community Since 1987