I would like to know how other organizations handle deceased donor records when it is known that funds will be received from their estate plan. It's come to my attention that some organizations inactivate the individual donor record and create an "Estate of" record for the donor. All estate funds are then entered in the estate record. I would like to know what the thought is behind the account change and what is the Best Practice for this process? We are getting ready to convert to Tessitura and are reviewing many our processes. Would appreciate guidance on this. Thank you.
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Margaret McGraw
Colonial Williamsburg Foundation
MMcGraw@CWF.org------------------------------