I endorse John's solutions as ideal, but I'll add that I've worked with two different reputable and large audit firms that required this, and our organization had no history of write-offs (we ran a very formal booking system and only recorded very solid, binding pledges). We didn't take it quite as far as John's ideal. We did collaboratively produce the letters with the auditors so that we informed the language and ensured that all the data presented in the letters was accurate. But the letter was from the auditor, and the donor's reply went directly to the auditor. We attached copies of the letters to donors' records in our CRM and notified gift officers and encouraged them to reach out to their donors to advise them of the forthcoming letter. We presented it, and our donors received it as a signal of good governance that we had a robust, independent, annual audit, and it strengthened donors' confidence in their investment in us.
Rick, my brother went to St. John's College and loved it. Great institution! Wishing you all the best.
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Mike Fischer
Sage70
mike@sage70.com------------------------------