FundSvcs Community

I'm interested in how other organizations plan staffing coverage for calendar year-end gift processing, especially if you face hard university​/organization holiday closure dates. For example, we've had to ​be close​d when the 31st falls on a university holiday, so we staff through the 30th and communicate that publicly.​ This hasn't been much of an issue in past years, but I thought I'd ask how others operate in similar situations.

More importantly, how do you handle - and communicate to employees and donors - situations where severe weather impacts a published date for year-end gift acceptance? 
We ​come in for two full weekdays before (and/or on) the 31st to process final check deposits, check mail, etc., and we post our ​available staffing hours for final CYE gift acceptance​, final check deposits, and donor inquiries​. ​Our gift processing teams are very small​ (like 2 people on a good day in each location), and ​our offices are spread across multiple locations​ in our (very) large state. In recent years, extreme weather has made it unsafe to maintain those published hours ​(and it always seems to happen on the 31st​). I've struggled with ​being a bad boss and asking staff in other cities to go in anyway, and I'd love to hear how others navigate this​ sort of scenario.

Thanks in advance for sharing your approaches!

I'm interested in how other organizations plan staffing coverage for calendar year-end gift processing, especially if you face hard university​/organization holiday closure dates. For example, we've had to ​be close​d when the 31st falls on a university holiday, so we staff through the 30th and communicate that publicly.​ This hasn't been much of an issue in past years, but I thought I'd ask how others operate in similar situations.

More importantly, how do you handle - and communicate to employees and donors - situations where severe weather impacts a published date for year-end gift acceptance? 
We ​come in for two full weekdays before (and/or on) the 31st to process final check deposits, check mail, etc., and we post our ​available staffing hours for final CYE gift acceptance​, final check deposits, and donor inquiries​. ​Our gift processing teams are very small​ (like 2 people on a good day in each location), and ​our offices are spread across multiple locations​ in our (very) large state. In recent years, extreme weather has made it unsafe to maintain those published hours ​(and it always seems to happen on the 31st​). I've struggled with ​being a bad boss and asking staff in other cities to go in anyway, and I'd love to hear how others navigate this​ sort of scenario.

Thanks in advance for sharing your approaches!

I'm interested in how other organizations plan staffing coverage for calendar year-end gift processing, especially if you face hard university​/organization holiday closure dates. For example, we've had to ​be close​d when the 31st falls on a university holiday, so we staff through the 30th and communicate that publicly.​ This hasn't been much of an issue in past years, but I thought I'd ask how others operate in similar situations.

More importantly, how do you handle - and communicate to employees and donors - situations where severe weather impacts a published date for year-end gift acceptance? 
We ​come in for two full weekdays before (and/or on) the 31st to process final check deposits, check mail, etc., and we post our ​available staffing hours for final CYE gift acceptance​, final check deposits, and donor inquiries​. ​Our gift processing teams are very small​ (like 2 people on a good day in each location), and ​our offices are spread across multiple locations​ in our (very) large state. In recent years, extreme weather has made it unsafe to maintain those published hours ​(and it always seems to happen on the 31st​). I've struggled with ​being a bad boss and asking staff in other cities to go in anyway, and I'd love to hear how others navigate this​ sort of scenario.

Thanks in advance for sharing your approaches!