Hi Trish,
We implemented our VEO last July. I didn't get brought in until we were ready to actually go live, so I'm not sure I can answer your questions, but I can pass your questions along to my supervisor, who was more involved in the initial stages. I'll have her send you an email.
Suzie
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Suzie Weesner
Indiana Wesleyan University
Suzie.Weesner@indwes.edu------------------------------