FundSvcs Community

Here at University of Richmond, our current practice with regard to processing tax receipts is that gifts made on our online giving page receive an automatic receipt via email directly from the platform. For all other gifts - check, stock, etc - our AS staff processes a receipt the day after the gift is recorded and those receipts are mailed via USPS. We have fielded some questions from Development partners as to whether we should move these receipts to email as well (for those donors for whom we have email addresses) and I am wondering if this is standard practice at other places. My (perhaps dated) assumption was that the receipt should mirror the gift - online gifts receipted online via email, offline gifts receipted with paper. But perhaps the timeliness of email is preferable, and this is a shift we should make. Thank you for your responses!

Here at University of Richmond, our current practice with regard to processing tax receipts is that gifts made on our online giving page receive an automatic receipt via email directly from the platform. For all other gifts - check, stock, etc - our AS staff processes a receipt the day after the gift is recorded and those receipts are mailed via USPS. We have fielded some questions from Development partners as to whether we should move these receipts to email as well (for those donors for whom we have email addresses) and I am wondering if this is standard practice at other places. My (perhaps dated) assumption was that the receipt should mirror the gift - online gifts receipted online via email, offline gifts receipted with paper. But perhaps the timeliness of email is preferable, and this is a shift we should make. Thank you for your responses!