Hi all, I'm curious if anyone has a standard for your rate of returned mail? I'm getting asked about what other institutions are experiencing for their returned mail rate. Does anyone have a standard that you're either at or moving towards that you'd be willing to share?
I know USPS is experiencing all sorts of challenges now that makes this a more complicated question, but I am curious if anyone else has a much lower rate.
Many thanks!
Jessica
------------------------------
Jessica Woodruff
Assistant Vice President, Data Strategy and Philanthropic Insights
University of Miami
Coral Gables, Florida
------------------------------