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Hello all,

I was hoping to pick someone's brain around when to cancel a Recurring Gift / Auto Pledge Payments after a donor's payment declines. 

I am currently revising our procedures for Recurring Gifts / Auto Pledge Payments and the timeline of following up with donors, is a section that I'm having some trouble with. More specifically, I am wanting a discussion around a final notice for nonpayment. I have several donors that have Recurring Gifts / Auto Pledge Payments that have an installment that had a CC decline and they haven't responded to any correspondence made out to them.

The policy that is in place: Within 2 days of a CC decline, send an email requesting new CC info. If no response, phone call and leave a VM. After no response to the phone call and VM there are notes that say possibly sending a letter out to the donor. However I feel like if they aren't responding to either of the other correspondence, I would be wasting my time with this final step. Once there has been no response to the phone call and VM after 1-2 weeks, I feel as though the R/G or A/P should be cancelled.

My question is, would it make sense to send a final notice letter, letting the donor know of nonpayment for their Recurring Gifts / Auto Pledge Payments? Any data or input would be greatly appreciated!

Thanks in advance,

Hello all,

I was hoping to pick someone's brain around when to cancel a Recurring Gift / Auto Pledge Payments after a donor's payment declines. 

I am currently revising our procedures for Recurring Gifts / Auto Pledge Payments and the timeline of following up with donors, is a section that I'm having some trouble with. More specifically, I am wanting a discussion around a final notice for nonpayment. I have several donors that have Recurring Gifts / Auto Pledge Payments that have an installment that had a CC decline and they haven't responded to any correspondence made out to them.

The policy that is in place: Within 2 days of a CC decline, send an email requesting new CC info. If no response, phone call and leave a VM. After no response to the phone call and VM there are notes that say possibly sending a letter out to the donor. However I feel like if they aren't responding to either of the other correspondence, I would be wasting my time with this final step. Once there has been no response to the phone call and VM after 1-2 weeks, I feel as though the R/G or A/P should be cancelled.

My question is, would it make sense to send a final notice letter, letting the donor know of nonpayment for their Recurring Gifts / Auto Pledge Payments? Any data or input would be greatly appreciated!

Thanks in advance,

Hello all,

I was hoping to pick someone's brain around when to cancel a Recurring Gift / Auto Pledge Payments after a donor's payment declines. 

I am currently revising our procedures for Recurring Gifts / Auto Pledge Payments and the timeline of following up with donors, is a section that I'm having some trouble with. More specifically, I am wanting a discussion around a final notice for nonpayment. I have several donors that have Recurring Gifts / Auto Pledge Payments that have an installment that had a CC decline and they haven't responded to any correspondence made out to them.

The policy that is in place: Within 2 days of a CC decline, send an email requesting new CC info. If no response, phone call and leave a VM. After no response to the phone call and VM there are notes that say possibly sending a letter out to the donor. However I feel like if they aren't responding to either of the other correspondence, I would be wasting my time with this final step. Once there has been no response to the phone call and VM after 1-2 weeks, I feel as though the R/G or A/P should be cancelled.

My question is, would it make sense to send a final notice letter, letting the donor know of nonpayment for their Recurring Gifts / Auto Pledge Payments? Any data or input would be greatly appreciated!

Thanks in advance,

Hello all,

I was hoping to pick someone's brain around when to cancel a Recurring Gift / Auto Pledge Payments after a donor's payment declines. 

I am currently revising our procedures for Recurring Gifts / Auto Pledge Payments and the timeline of following up with donors, is a section that I'm having some trouble with. More specifically, I am wanting a discussion around a final notice for nonpayment. I have several donors that have Recurring Gifts / Auto Pledge Payments that have an installment that had a CC decline and they haven't responded to any correspondence made out to them.

The policy that is in place: Within 2 days of a CC decline, send an email requesting new CC info. If no response, phone call and leave a VM. After no response to the phone call and VM there are notes that say possibly sending a letter out to the donor. However I feel like if they aren't responding to either of the other correspondence, I would be wasting my time with this final step. Once there has been no response to the phone call and VM after 1-2 weeks, I feel as though the R/G or A/P should be cancelled.

My question is, would it make sense to send a final notice letter, letting the donor know of nonpayment for their Recurring Gifts / Auto Pledge Payments? Any data or input would be greatly appreciated!

Thanks in advance,

Hello all,

I was hoping to pick someone's brain around when to cancel a Recurring Gift / Auto Pledge Payments after a donor's payment declines. 

I am currently revising our procedures for Recurring Gifts / Auto Pledge Payments and the timeline of following up with donors, is a section that I'm having some trouble with. More specifically, I am wanting a discussion around a final notice for nonpayment. I have several donors that have Recurring Gifts / Auto Pledge Payments that have an installment that had a CC decline and they haven't responded to any correspondence made out to them.

The policy that is in place: Within 2 days of a CC decline, send an email requesting new CC info. If no response, phone call and leave a VM. After no response to the phone call and VM there are notes that say possibly sending a letter out to the donor. However I feel like if they aren't responding to either of the other correspondence, I would be wasting my time with this final step. Once there has been no response to the phone call and VM after 1-2 weeks, I feel as though the R/G or A/P should be cancelled.

My question is, would it make sense to send a final notice letter, letting the donor know of nonpayment for their Recurring Gifts / Auto Pledge Payments? Any data or input would be greatly appreciated!

Thanks in advance,