Ian, this is wonderful feedback. I appreciate the time you took to share
your experience. Thank you. I can understand a one day lag time in
receiving the cash, but not the 3-4 days we are experiencing. I would
expect a quicker turnaround since it all occurs electronically. Oh well.
Other than that issue, GiveCampus seems to be a great product.
Jennifer
Jennifer P. Smith
Director, Gifts and Records Management
Advancement Services | University of Dayton
300 College Park | Curran Place
Dayton, OH 45469-7051
937.229.3263
<https://udayton.edu/advancement/give/day/?utm_campaign=advag16&utm_source=sig&utm_medium=email&utm_content=nd>
On Fri, Mar 15, 2019 at 2:17 PM Ian Webster <
iawebster@loyola.edu> wrote:
> Hi Jennifer,
>
>
>
> We use the GC platform as well and have the same issue/follow the same
> process you outline.
>
>
>
> I think it is just the nature of the beast for these giving days no matter
> the platform. Your annual giving/fund raising staff just have to
> understand the difference between the marketing/hype/excitement that the
> running/live tally GC (and similar) provides with the reality of true gift
> accounting and the need to reconcile to real dollars. Not to mention the
> ability to manually add in dollar/donor totals from off-line giving to such
> platforms compounding the issue. I have found that as long as there is
> open communication and clear expectations going into these days (and the
> week that follows) front line staff get it. This makes sense. They are
> working in their “world” – the planning and execution of effective outreach
> – and the natural desire to see the fruits of their labor. I think
> sometimes the realization of what Advancement Services then has to process
> gets overlooked without a reminder/illustration. X-thousand(s) of donors
> and Y-hundred-thousand+ dollars in aggregate translates to a month of gift
> volume in a day; often with a 3rd party technology platform in play, and
> usually a literal pile of dollar bills and change from on-campus efforts
> with faculty/staff/students.
>
>
>
> To expedite processing we: load as many email addresses we have (not just
> preferred) so as to match as many gifts to donor ID’s as possible; we cross
> train others in advancement services in basic gift entry so we can plow
> through those first, large deposit reports quickly; if multiple
> campaigns/designations are in play we organize batches so that we can
> prepopulate our session defaults to speed up processing time per record.
>
>
>
> I also think that Advancement Services has to be somewhat
> flexible/creative with helping out in areas outside of gift posting
> procedures (won’t bend those). Maybe we are running some basic interim
> demographic reports based on ID matches of unreconciled gift reports; maybe
> it’s some manual counting/tally’s that we wouldn’t normally do. My shop
> takes an all-hands-on-deck approach to our giving day.
>
>
>
> Lastly, I think frontline staff needs to be open with using terms like
> “unofficial” total/count, or we are still “tallying the results”. The lag
> until you can produce comprehensive numbers also provides a nice gap and
> natural window for a follow-up thank you/stewardship piece to announce
> “official results”.
>
>
>
> Ian
>
>
>
>
>
>
> *Ian A. Webster *Director of Advancement Services
> [image: cid:
image001.gif@01CC09AF.D5BA87C0]
> Loyola University Maryland
> 4501 North Charles Street
> Baltimore, MD 21210
>
> Office: 410-617-2292
>
> Mobile: 410-456-0460
>
iawebster@loyola.edu
>
>
www.loyola.edu
>
>
>
> [image: Facebook logo] <http://www.facebook.com/LoyolaMaryland> [image:
> Twitter logo] <http://www.twitter.com/LoyolaMaryland> [image: Instagram
> logo] <http://instagram.com/loyolamaryland> [image: Snapchat logo]
> <https://www.snapchat.com/add/loyolamaryland> [image: YouTube logo]
> <http://www.youtube.com/LoyolaMaryland> [image: LinkedIn logo]
> <http://www.linkedin.com/edu/school?id=18552>
>
>
>
>
>
>
>
>
>
> *From:* Advancement Services Discussion List <
>
FUNDSVCS@LISTSERV.FUNDSVCS.ORG> *On Behalf Of *Jennifer Smith
> *Sent:* Friday, March 15, 2019 12:42 PM
> *To:*
FUNDSVCS@LISTSERV.FUNDSVCS.ORG
> *Subject:* Re: [FUNDSVCS] GiveCampus
>
>
>
> I found this email thread when doing a search for discussions about
> GiveCampus. We have been using it for a couple of years and gearing up to
> use it for a Giving Day in April. I would like input on the processing of
> the gifts.
>
>
>
> We are set up for daily deposits and the $$ are wired to us. *(The
> GiveCampus definition of daily deposits is listed below.)* We do not
> enter gifts in our database until the cash is received...so this 2-day
> rolling schedule as described below, along with another day or two to
> receive confirmation from the bank that it has been received, puts a delay
> on our ability to provide reports on demographics, etc.
>
>
>
> How do others using GiveCampus handle this?
>
>
> If you select "Daily", your first transfer will occur approximately 7 days
> after the processing of your first donation. Thereafter, transfers will
> occur on a daily 2-day rolling schedule (e.g., donations processed on
> Mondays will be transferred on Wednesdays) (Note: This may vary if your
> school/institution is located outside of the United States). Most banks
> post received funds on the same day they are received, but some banks take
> 2-3 additional days to post funds--this timeline depends on your bank.
> Transfers that are scheduled on weekends or holidays will not be processed
> by your bank until the next business day. (Note: All donations are
> processed on UTC time, so the processing date may not always be the same as
> the date on which a donation is made in your local time zone.)
>
>
>
> Jennifer
>
>
> Jennifer P. Smith
> Director, Gifts and Records Management
> Advancement Services | University of Dayton
> 300 College Park | Curran Place
> Dayton, OH 45469-7051
>
>
> 937.229.3263
>
>
>
>
> <https://udayton.edu/advancement/give/day/?utm_campaign=advag16&utm_source=sig&utm_medium=email&utm_content=nd>
>
>
>
>
>
> On Wed, Oct 17, 2018 at 4:18 PM Trisha Ayers <
payersmi@bates.edu> wrote:
>
> We use their on-line giving software for specific purposes and we went
> live with their volunteer mgmt tool recently. Happy to talk with you ...
>
>
>
> Trisha
>
>
>
> On Wed, Oct 17, 2018 at 12:56 PM Marie E Loson <
losonme@potsdam.edu>
> wrote:
>
> Has anyone implemented GiveCampus at their institution? If so, I’m looking
> for a brief breakdown of how that went – working with IT (or not), steps to
> implement, any technical issues encountered, etc.
>
>
>
> Thanks!
>
>
>
> *Marie E. Loson*
>
> Director of Advancement Services
>
> SUNY Potsdam
>
> (315) 267-2122
>
>
losonme@potsdam.edu
>
>
>
>
>
>
> --
>
>
>
>
>
> Trisha Ayers
>
> Senior Director of Advancement Services
>
> Bates College
>
> 2 Andrews Road, 203 Hathorn Hall
>
> Lewiston, ME 04240
>
> (207) 786-6253
>
> Email:
payersmi@bates.edu
>
>
>
> <http://www.bates.edu/campaign>
>
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>