FundSvcs Community

I am enjoying this discussion and have nothing earth-shattering to share. However, this seems to be in-line with two national transaction volume studies I reviewed earlier in 2018 and another from 2017. I conducted the research simply to assuage the proposal made by a VP at an institution suggesting that they did not need as many gift processors going forward because people were moving away from checks and moving to online and that was going to mean less data entry. Okay - that's so wrong on so many levels. But I digress. The studies (one I believe was published by Experian - I cannot recall the earlier one) simply confirmed what you are seeing. Cash may not be king - but it still remains a very strong force. What I distinctly remember was the suggestion (statistically) that cash/check transactions are routinely one quarter the dollar size of credit card (or noncash) payments. That would make sense to your payment analysis - perhaps more people are paying by installment with checks/drafts than single annual payments by credit cards. The other interesting, and a bit unexpected, tidbit I learned from my research was that cash overall is used more than cards in the US. John John H. Taylor Principal, John H. Taylor Consulting 2604 Sevier St. Durham, NC 27705 johntaylorconsulting@gmail.com 919.816.5903 (cell/text) Serving the Advancement Community Since 1987 On Wed, Jan 23, 2019 at 5:11 PM Greenbaum, Josh S <JGREE2@emory.edu> wrote: > We just finished posting everything from December, so I’m starting to dig > into volume analysis. I can say that overall we’re down a bit (~5% outside > of a large event) YOY in total. Waiting on data for tender type. I’ll share > when I have it. > > > > -jsg > > *_____________________* > > *Joshua S. Greenbaum 09B, Executive Director* > > *Advancement Information Services* > > Emory University, Advancement & Alumni Engagement > > 1762 Clifton Road, Office 1456, Atlanta, GA 30322 > > Office: (404) 712-2020, Fax: (404) 727-4876 > > josh.greenbaum@emory.edu > > > > > > > > *From:* Advancement Services Discussion List < > FUNDSVCS@LISTSERV.FUNDSVCS.ORG> *On Behalf Of *Forrest, Aaron > *Sent:* Wednesday, January 23, 2019 4:38 PM > *To:* FUNDSVCS@LISTSERV.FUNDSVCS.ORG > *Subject:* [FUNDSVCS] Odd Volume Activity > > > > Is anyone else seeing a reversal of long historical trends (a decade!) > whereby credit card volumes are declining and cash/checks are rising after > a former long slow decline? I thought it was a blip last year. But December > end volumes are confirming a distinct shift. *Very odd!* I’d be curious > to know what my peers are seeing. *Not dollars but receipt volumes.* I > let other people in the building worry about the dollars. Let me know what > you see at your shop. > > > > Aaron > > > > Aaron Forrest CPA > > Senior Director Gift and Donor Services > > University of Rochester Office of Advancement > > Larry and Cindy Bloch Alumni and Advancement Center > > 300 East River Road > > Rochester NY 14627 > > Office 585.275.2799 / Fax 585-273-4558 > > Email aaron.forrest@rochester.edu > > > > [image: Description: Description: Description: > cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> > > P Please consider the environment before printing this email. > > Confidentiality Notice: This message, including attachments may contain > confidential information. Any unauthorized use, disclosure or distribution > is prohibited. > > > > ------------------------------ > > This e-mail message (including any attachments) is for the sole use of > the intended recipient(s) and may contain confidential and privileged > information. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution > or copying of this message (including any attachments) is strictly > prohibited. > > If you have received this message in error, please contact > the sender by reply e-mail message and destroy all copies of the > original message (including attachments). >

Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I'd be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited.

We just finished posting everything from December, so I'm starting to dig into volume analysis. I can say that overall we're down a bit (~5% outside of a large event) YOY in total. Waiting on data for tender type. I'll share when I have it. -jsg _____________________ Joshua S. Greenbaum 09B, Executive Director Advancement Information Services Emory University, Advancement & Alumni Engagement 1762 Clifton Road, Office 1456, Atlanta, GA 30322 Office: (404) 712-2020, Fax: (404) 727-4876 josh.greenbaum@emory.edu<mailto:josh.greenbaum@emory.edu> From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG> On Behalf Of Forrest, Aaron Sent: Wednesday, January 23, 2019 4:38 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG Subject: [FUNDSVCS] Odd Volume Activity Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I'd be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu<mailto:aaron.forrest@rochester.edu> [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited. ________________________________ This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments).

Ha! Yeah, you can automate all day long but donors are still going to add instructions in the comment box, type two names into the first name field, and make a gift on a form tied to a different designation than their pledge. We have fully “automated” our online giving now, but only about 28% require no review or editing by a human processor. Processing a gift is complicated! A Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: Advancement Services Discussion List <fundsvcs@listserv.fundsvcs.org> on behalf of John Taylor <johntaylorconsulting@gmail.com> Sent: Wednesday, January 23, 2019 5:50 PM To: fundsvcs@listserv.fundsvcs.org Subject: Re: [FUNDSVCS] Odd Volume Activity I am enjoying this discussion and have nothing earth-shattering to share. However, this seems to be in-line with two national transaction volume studies I reviewed earlier in 2018 and another from 2017. I conducted the research simply to assuage the proposal made by a VP at an institution suggesting that they did not need as many gift processors going forward because people were moving away from checks and moving to online and that was going to mean less data entry. Okay - that's so wrong on so many levels. But I digress. The studies (one I believe was published by Experian - I cannot recall the earlier one) simply confirmed what you are seeing. Cash may not be king - but it still remains a very strong force. What I distinctly remember was the suggestion (statistically) that cash/check transactions are routinely one quarter the dollar size of credit card (or noncash) payments. That would make sense to your payment analysis - perhaps more people are paying by installment with checks/drafts than single annual payments by credit cards. The other interesting, and a bit unexpected, tidbit I learned from my research was that cash overall is used more than cards in the US. John John H. Taylor Principal, John H. Taylor Consulting 2604 Sevier St. Durham, NC 27705 johntaylorconsulting@gmail.com<mailto:johntaylorconsulting@gmail.com> 919.816.5903 (cell/text) Serving the Advancement Community Since 1987 On Wed, Jan 23, 2019 at 5:11 PM Greenbaum, Josh S <JGREE2@emory.edu<mailto:JGREE2@emory.edu>> wrote: We just finished posting everything from December, so I’m starting to dig into volume analysis. I can say that overall we’re down a bit (~5% outside of a large event) YOY in total. Waiting on data for tender type. I’ll share when I have it. -jsg _____________________ Joshua S. Greenbaum 09B, Executive Director Advancement Information Services Emory University, Advancement & Alumni Engagement 1762 Clifton Road, Office 1456, Atlanta, GA 30322 Office: (404) 712-2020, Fax: (404) 727-4876 josh.greenbaum@emory.edu<mailto:josh.greenbaum@emory.edu> From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG>> On Behalf Of Forrest, Aaron Sent: Wednesday, January 23, 2019 4:38 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG> Subject: [FUNDSVCS] Odd Volume Activity Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I’d be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu<mailto:aaron.forrest@rochester.edu> [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited. ________________________________ This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments).

The more I do this job, the more convinced I am that there is no such thing as true automation. To Aaron's point, there are always exceptions and mistakes. So the first decision to be made is what is your error tolerance? If it is low, then you have to have more active controls in place. That's our decision, so that means that we have to invest in a strong deduping process and catch exceptions as best as we can. In our shop that means moving the bottleneck from gift processing upstream to data management, where the DQ activities take place. Even outsourcing a daily match/dedupe process doesn't make exceptions go away at the volume we process. -jsg (I need coffee) _____________________ Joshua S. Greenbaum 09B, Executive Director Advancement Information Services Emory University, Advancement & Alumni Engagement 1762 Clifton Road, Office 1456, Atlanta, GA 30322 Office: (404) 712-2020, Fax: (404) 727-4876 josh.greenbaum@emory.edu<mailto:josh.greenbaum@emory.edu> From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG> On Behalf Of Forrest, Aaron Sent: Wednesday, January 23, 2019 7:16 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG Subject: Re: [FUNDSVCS] Odd Volume Activity Ha! Yeah, you can automate all day long but donors are still going to add instructions in the comment box, type two names into the first name field, and make a gift on a form tied to a different designation than their pledge. We have fully "automated" our online giving now, but only about 28% require no review or editing by a human processor. Processing a gift is complicated! A Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: Advancement Services Discussion List <fundsvcs@listserv.fundsvcs.org<mailto:fundsvcs@listserv.fundsvcs.org>> on behalf of John Taylor <johntaylorconsulting@gmail.com<mailto:johntaylorconsulting@gmail.com>> Sent: Wednesday, January 23, 2019 5:50 PM To: fundsvcs@listserv.fundsvcs.org<mailto:fundsvcs@listserv.fundsvcs.org> Subject: Re: [FUNDSVCS] Odd Volume Activity I am enjoying this discussion and have nothing earth-shattering to share. However, this seems to be in-line with two national transaction volume studies I reviewed earlier in 2018 and another from 2017. I conducted the research simply to assuage the proposal made by a VP at an institution suggesting that they did not need as many gift processors going forward because people were moving away from checks and moving to online and that was going to mean less data entry. Okay - that's so wrong on so many levels. But I digress. The studies (one I believe was published by Experian - I cannot recall the earlier one) simply confirmed what you are seeing. Cash may not be king - but it still remains a very strong force. What I distinctly remember was the suggestion (statistically) that cash/check transactions are routinely one quarter the dollar size of credit card (or noncash) payments. That would make sense to your payment analysis - perhaps more people are paying by installment with checks/drafts than single annual payments by credit cards. The other interesting, and a bit unexpected, tidbit I learned from my research was that cash overall is used more than cards in the US. John John H. Taylor Principal, John H. Taylor Consulting 2604 Sevier St. Durham, NC 27705 johntaylorconsulting@gmail.com<mailto:johntaylorconsulting@gmail.com> 919.816.5903 (cell/text) Serving the Advancement Community Since 1987 On Wed, Jan 23, 2019 at 5:11 PM Greenbaum, Josh S <JGREE2@emory.edu<mailto:JGREE2@emory.edu>> wrote: We just finished posting everything from December, so I'm starting to dig into volume analysis. I can say that overall we're down a bit (~5% outside of a large event) YOY in total. Waiting on data for tender type. I'll share when I have it. -jsg _____________________ Joshua S. Greenbaum 09B, Executive Director Advancement Information Services Emory University, Advancement & Alumni Engagement 1762 Clifton Road, Office 1456, Atlanta, GA 30322 Office: (404) 712-2020, Fax: (404) 727-4876 josh.greenbaum@emory.edu<mailto:josh.greenbaum@emory.edu> From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG>> On Behalf Of Forrest, Aaron Sent: Wednesday, January 23, 2019 4:38 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG> Subject: [FUNDSVCS] Odd Volume Activity Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I'd be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu<mailto:aaron.forrest@rochester.edu> [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited. ________________________________ This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments).

Aaron, This might be little better than an educated guess, but I wonder whether increased media coverage of data security breaches is starting to have an effect on online giving. In general I would assume that, in response to those stories, older generations are more likely to revert to what they think of as more secure methods of remote payment. Because older donors are more likely to make charitable donations, I would assume that we'd be seeing that trend show up in philanthropy before it appears in commerce. Again, just a thought here, but it would be in line with anecdotal evidence I saw in my time at universities. Greg Gregory Duke, D.Phil, bCRE-PRO Staupell Analytics greg@staupell.com http://www.staupell.com Ph. (716) 946-1870 Twitter: GregoryEDuke [cid:dd45f72c-89a1-436d-9a90-311e6ac89166] ________________________________ From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG> on behalf of Forrest, Aaron <aaron.forrest@ROCHESTER.EDU> Sent: Wednesday, January 23, 2019 4:37:39 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG Subject: [FUNDSVCS] Odd Volume Activity Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I’d be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited.

Same. Our error tolerance is zero. :) We have something between 40-50 (who can keep track?) logic sweeps that kick a gift out of automation for review by processor if triggered. You would be surprised by how many people spell their own name wrong! These then go into a queue for processing. Again, only about 28% trigger no logic issues and flow immediately into system un-reviewed. A 28% reduction in manual processing is a big deal at our volumes, don't get me wrong! But automation is not "set it and forget it!" Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited. From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG> On Behalf Of Greenbaum, Josh S Sent: Thursday, January 24, 2019 9:20 AM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG Subject: Re: [FUNDSVCS] Odd Volume Activity The more I do this job, the more convinced I am that there is no such thing as true automation. To Aaron's point, there are always exceptions and mistakes. So the first decision to be made is what is your error tolerance? If it is low, then you have to have more active controls in place. That's our decision, so that means that we have to invest in a strong deduping process and catch exceptions as best as we can. In our shop that means moving the bottleneck from gift processing upstream to data management, where the DQ activities take place. Even outsourcing a daily match/dedupe process doesn't make exceptions go away at the volume we process. -jsg (I need coffee) _____________________ Joshua S. Greenbaum 09B, Executive Director Advancement Information Services Emory University, Advancement & Alumni Engagement 1762 Clifton Road, Office 1456, Atlanta, GA 30322 Office: (404) 712-2020, Fax: (404) 727-4876 josh.greenbaum@emory.edu<mailto:josh.greenbaum@emory.edu> From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG>> On Behalf Of Forrest, Aaron Sent: Wednesday, January 23, 2019 7:16 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG> Subject: Re: [FUNDSVCS] Odd Volume Activity Ha! Yeah, you can automate all day long but donors are still going to add instructions in the comment box, type two names into the first name field, and make a gift on a form tied to a different designation than their pledge. We have fully "automated" our online giving now, but only about 28% require no review or editing by a human processor. Processing a gift is complicated! A Get Outlook for iOS<https://urldefense.proofpoint.com/v2/url?u=https-3A__aka.ms_o0ukef&d=DwMFAg&c=kbmfwr1Yojg42sGEpaQh5ofMHBeTl9EI2eaqQZhHbOU&r=MraOYpMOnCsIdm9axhPA4iXJhhPExcCA4gBqoRhHvTU&m=8OlPUzP8usYyVuRqjjIaaQHXym0eWoengr6ARN2MPF4&s=oLlejuxMWJj8yvDvwvuyQxO7qYydZgo1wbA6-LM2z7E&e=> ________________________________ From: Advancement Services Discussion List <fundsvcs@listserv.fundsvcs.org<mailto:fundsvcs@listserv.fundsvcs.org>> on behalf of John Taylor <johntaylorconsulting@gmail.com<mailto:johntaylorconsulting@gmail.com>> Sent: Wednesday, January 23, 2019 5:50 PM To: fundsvcs@listserv.fundsvcs.org<mailto:fundsvcs@listserv.fundsvcs.org> Subject: Re: [FUNDSVCS] Odd Volume Activity I am enjoying this discussion and have nothing earth-shattering to share. However, this seems to be in-line with two national transaction volume studies I reviewed earlier in 2018 and another from 2017. I conducted the research simply to assuage the proposal made by a VP at an institution suggesting that they did not need as many gift processors going forward because people were moving away from checks and moving to online and that was going to mean less data entry. Okay - that's so wrong on so many levels. But I digress. The studies (one I believe was published by Experian - I cannot recall the earlier one) simply confirmed what you are seeing. Cash may not be king - but it still remains a very strong force. What I distinctly remember was the suggestion (statistically) that cash/check transactions are routinely one quarter the dollar size of credit card (or noncash) payments. That would make sense to your payment analysis - perhaps more people are paying by installment with checks/drafts than single annual payments by credit cards. The other interesting, and a bit unexpected, tidbit I learned from my research was that cash overall is used more than cards in the US. John John H. Taylor Principal, John H. Taylor Consulting 2604 Sevier St. Durham, NC 27705 johntaylorconsulting@gmail.com<mailto:johntaylorconsulting@gmail.com> 919.816.5903 (cell/text) Serving the Advancement Community Since 1987 On Wed, Jan 23, 2019 at 5:11 PM Greenbaum, Josh S <JGREE2@emory.edu<mailto:JGREE2@emory.edu>> wrote: We just finished posting everything from December, so I'm starting to dig into volume analysis. I can say that overall we're down a bit (~5% outside of a large event) YOY in total. Waiting on data for tender type. I'll share when I have it. -jsg _____________________ Joshua S. Greenbaum 09B, Executive Director Advancement Information Services Emory University, Advancement & Alumni Engagement 1762 Clifton Road, Office 1456, Atlanta, GA 30322 Office: (404) 712-2020, Fax: (404) 727-4876 josh.greenbaum@emory.edu<mailto:josh.greenbaum@emory.edu> From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG>> On Behalf Of Forrest, Aaron Sent: Wednesday, January 23, 2019 4:38 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG> Subject: [FUNDSVCS] Odd Volume Activity Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I'd be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu<mailto:aaron.forrest@rochester.edu> [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited. ________________________________ This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments).

That may be true. A big issue we are seeing is donors marching to give through third parties instead of giving directly themselves via their personal credit card. These third party gifts come to us via paper check or ACH and don't show in our credit card metrics. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited. From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG> On Behalf Of Gregory Duke Sent: Thursday, January 24, 2019 9:36 AM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG Subject: Re: [FUNDSVCS] Odd Volume Activity Aaron, This might be little better than an educated guess, but I wonder whether increased media coverage of data security breaches is starting to have an effect on online giving. In general I would assume that, in response to those stories, older generations are more likely to revert to what they think of as more secure methods of remote payment. Because older donors are more likely to make charitable donations, I would assume that we'd be seeing that trend show up in philanthropy before it appears in commerce. Again, just a thought here, but it would be in line with anecdotal evidence I saw in my time at universities. Greg Gregory Duke, D.Phil, bCRE-PRO Staupell Analytics greg@staupell.com<mailto:greg@staupell.com> http://www.staupell.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.staupell.com&d=DwMF-g&c=kbmfwr1Yojg42sGEpaQh5ofMHBeTl9EI2eaqQZhHbOU&r=MraOYpMOnCsIdm9axhPA4iXJhhPExcCA4gBqoRhHvTU&m=tVNDKfGHrkqX6Y6_PvrxwIxeXIBgkvQYhW2Blf_SsJc&s=ZBlwhjR8I2jV-6YSeQVCi4SvFPlhb7b3qoUA8nytZd0&e=> Ph. (716) 946-1870 Twitter: GregoryEDuke [cid:image002.png@01D4B3CD.BD097C10] ________________________________ From: Advancement Services Discussion List <FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG>> on behalf of Forrest, Aaron <aaron.forrest@ROCHESTER.EDU<mailto:aaron.forrest@ROCHESTER.EDU>> Sent: Wednesday, January 23, 2019 4:37:39 PM To: FUNDSVCS@LISTSERV.FUNDSVCS.ORG<mailto:FUNDSVCS@LISTSERV.FUNDSVCS.ORG> Subject: [FUNDSVCS] Odd Volume Activity Is anyone else seeing a reversal of long historical trends (a decade!) whereby credit card volumes are declining and cash/checks are rising after a former long slow decline? I thought it was a blip last year. But December end volumes are confirming a distinct shift. Very odd! I'd be curious to know what my peers are seeing. Not dollars but receipt volumes. I let other people in the building worry about the dollars. Let me know what you see at your shop. Aaron Aaron Forrest CPA Senior Director Gift and Donor Services University of Rochester Office of Advancement Larry and Cindy Bloch Alumni and Advancement Center 300 East River Road Rochester NY 14627 Office 585.275.2799 / Fax 585-273-4558 Email aaron.forrest@rochester.edu<mailto:aaron.forrest@rochester.edu> [Description: Description: Description: cid:image001.gif@01C92E92.3629C5E0] <http://www.rochester.edu/> P Please consider the environment before printing this email. Confidentiality Notice: This message, including attachments may contain confidential information. Any unauthorized use, disclosure or distribution is prohibited.