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Boston Medical Center is hiring a Development Operations Manager to support fundraising operations and manage the Raiser's Edge database. Apply directly online: https://jobs.bmc.org/job/BMCEUS10519JOBPOSTING326688/Development-Operations-Manager Position Summary: This is a hands-on technical positon managing and supporting Boston Medical Center's fundraising operation. Primarily responsible for the management of development operations functions and managing the Raiser's Edge database and Luminate Online CRM system. Ensures completion of tasks necessary for regular compilation and analysis of internal metrics and performance based dashboard reporting. Manage components of internal applications and provide support in Development's expansion of systems. Essential Responsibilities: * Comprehensive management of the Raiser's Edge database. * Manage the operation, maintenance, data input, data integrity and accuracy of Raiser's Edge constituent database management system. * Create, document, and implement business processes and policies that maximize the efficiency of fundraising operations. * Coordinate training program for development staff on current and new applications of Raiser's Edge, and create and implement training for new staff members. * Run data queries and exports; develop and produce reports in Excel for analysis, including dashboard reports and internal metrics. Create Crystal Reports for internal and external reporting. * Analyze fundraising results and document metrics for fundraising success. * Prepare mailing lists based on established criteria and donor lists for email and USPS mailings. * Implement and maintain data entry controls and audits to ensure data integrity. * Perform all data imports: review, clean, and standardize source data; create import files and run imports using Import-Omatic and other tools. Post-import, perform quality control and correct inconsistencies to maintain data integrity. * Fulfill advanced and complex data output tasks; create and produce reports from the database as needed using Raiser's Edge, Crystal Reports, and other tools; and assist other staff in the production/running of reports. * Reconcile datasets in Raiser's Edge from various data sources pertaining to constituencies including, but not limited to, prospects, donors, event registrants, students, alumni, and faculty. * Manage Blackbaud Luminate Online CRM. * Provide ongoing technical support for Blackbaud's Raiser's Edge and Luminate Online. Act as liaison between Blackbaud and BMC IT department to ensure system integrity, troubleshoot technical issues and manage upgrades. * Provide technical support to development office staff in areas of fundraising software (Raiser's Edge, Luminate Online, Greater Giving/Auction Pay). Provide minor support in areas of MS office and general user problems. * Assess system requirements and provide system and technical support for variety of events. * Occasional evening and weekend hours required in support of fundraising events. Education: Bachelor's degree (or equivalent combination of formal education and experience) required. Experience: At least 3 years in a development office or similar environment with related operations experience. Knowledge and Skills: * Extensive experience and proficiency with Blackbaud Raiser's Edge data management system, SAP Crystal Reports, Microsoft Windows, MS Office (Word and Excel), and MS Outlook required. * Familiarity with Import-Omatic. * Familiarity with Blackbaud Luminate Online CRM. HTML, Dreamweaver and Photoshop experience is a plus. * Exceptional organizational and project management skills with ability to prioritize and manage multiple tasks and responsibilities. * Excellent attention to detail * Ability to work independently and as part of a team; Strong troubleshooting and problem solving skills. * Provide timely response to requests for information, service and assistance * Ability to handle confidential and delicate information. * Ability to work with numerous internal clients and handle a multitude of tasks. * Excellent oral and written communications skills. Kristen Gleason | Director of Operations Boston Medical Center | Office of Development 801 Massachusetts Ave, 1st Floor | Boston, MA 02118 Phone: 617-414-4162 | development.bmc.org<https://development.bmc.org/> This electronic transmission may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, please notify me immediately as use of this information is strictly prohibited.

Boston Medical Center is hiring a Development Operations Manager to support fundraising operations and manage the Raiser's Edge database. Apply directly online: https://jobs.bmc.org/job/BMCEUS10519JOBPOSTING326688/Development-Operations-Manager Position Summary: This is a hands-on technical positon managing and supporting Boston Medical Center's fundraising operation. Primarily responsible for the management of development operations functions and managing the Raiser's Edge database and Luminate Online CRM system. Ensures completion of tasks necessary for regular compilation and analysis of internal metrics and performance based dashboard reporting. Manage components of internal applications and provide support in Development's expansion of systems. Essential Responsibilities: * Comprehensive management of the Raiser's Edge database. * Manage the operation, maintenance, data input, data integrity and accuracy of Raiser's Edge constituent database management system. * Create, document, and implement business processes and policies that maximize the efficiency of fundraising operations. * Coordinate training program for development staff on current and new applications of Raiser's Edge, and create and implement training for new staff members. * Run data queries and exports; develop and produce reports in Excel for analysis, including dashboard reports and internal metrics. Create Crystal Reports for internal and external reporting. * Analyze fundraising results and document metrics for fundraising success. * Prepare mailing lists based on established criteria and donor lists for email and USPS mailings. * Implement and maintain data entry controls and audits to ensure data integrity. * Perform all data imports: review, clean, and standardize source data; create import files and run imports using Import-Omatic and other tools. Post-import, perform quality control and correct inconsistencies to maintain data integrity. * Fulfill advanced and complex data output tasks; create and produce reports from the database as needed using Raiser's Edge, Crystal Reports, and other tools; and assist other staff in the production/running of reports. * Reconcile datasets in Raiser's Edge from various data sources pertaining to constituencies including, but not limited to, prospects, donors, event registrants, students, alumni, and faculty. * Manage Blackbaud Luminate Online CRM. * Provide ongoing technical support for Blackbaud's Raiser's Edge and Luminate Online. Act as liaison between Blackbaud and BMC IT department to ensure system integrity, troubleshoot technical issues and manage upgrades. * Provide technical support to development office staff in areas of fundraising software (Raiser's Edge, Luminate Online, Greater Giving/Auction Pay). Provide minor support in areas of MS office and general user problems. * Assess system requirements and provide system and technical support for variety of events. * Occasional evening and weekend hours required in support of fundraising events. Education: Bachelor's degree (or equivalent combination of formal education and experience) required. Experience: At least 3 years in a development office or similar environment with related operations experience. Knowledge and Skills: * Extensive experience and proficiency with Blackbaud Raiser's Edge data management system, SAP Crystal Reports, Microsoft Windows, MS Office (Word and Excel), and MS Outlook required. * Familiarity with Import-Omatic. * Familiarity with Blackbaud Luminate Online CRM. HTML, Dreamweaver and Photoshop experience is a plus. * Exceptional organizational and project management skills with ability to prioritize and manage multiple tasks and responsibilities. * Excellent attention to detail * Ability to work independently and as part of a team; Strong troubleshooting and problem solving skills. * Provide timely response to requests for information, service and assistance * Ability to handle confidential and delicate information. * Ability to work with numerous internal clients and handle a multitude of tasks. * Excellent oral and written communications skills. Kristen Gleason | Director of Operations Boston Medical Center | Office of Development 801 Massachusetts Ave, 1st Floor | Boston, MA 02118 Phone: 617-414-4162 | development.bmc.org<https://development.bmc.org/> This electronic transmission may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, please notify me immediately as use of this information is strictly prohibited.

Boston Medical Center is hiring a Development Operations Manager to support fundraising operations and manage the Raiser's Edge database. Apply directly online: https://jobs.bmc.org/job/BMCEUS10519JOBPOSTING326688/Development-Operations-Manager Position Summary: This is a hands-on technical positon managing and supporting Boston Medical Center's fundraising operation. Primarily responsible for the management of development operations functions and managing the Raiser's Edge database and Luminate Online CRM system. Ensures completion of tasks necessary for regular compilation and analysis of internal metrics and performance based dashboard reporting. Manage components of internal applications and provide support in Development's expansion of systems. Essential Responsibilities: * Comprehensive management of the Raiser's Edge database. * Manage the operation, maintenance, data input, data integrity and accuracy of Raiser's Edge constituent database management system. * Create, document, and implement business processes and policies that maximize the efficiency of fundraising operations. * Coordinate training program for development staff on current and new applications of Raiser's Edge, and create and implement training for new staff members. * Run data queries and exports; develop and produce reports in Excel for analysis, including dashboard reports and internal metrics. Create Crystal Reports for internal and external reporting. * Analyze fundraising results and document metrics for fundraising success. * Prepare mailing lists based on established criteria and donor lists for email and USPS mailings. * Implement and maintain data entry controls and audits to ensure data integrity. * Perform all data imports: review, clean, and standardize source data; create import files and run imports using Import-Omatic and other tools. Post-import, perform quality control and correct inconsistencies to maintain data integrity. * Fulfill advanced and complex data output tasks; create and produce reports from the database as needed using Raiser's Edge, Crystal Reports, and other tools; and assist other staff in the production/running of reports. * Reconcile datasets in Raiser's Edge from various data sources pertaining to constituencies including, but not limited to, prospects, donors, event registrants, students, alumni, and faculty. * Manage Blackbaud Luminate Online CRM. * Provide ongoing technical support for Blackbaud's Raiser's Edge and Luminate Online. Act as liaison between Blackbaud and BMC IT department to ensure system integrity, troubleshoot technical issues and manage upgrades. * Provide technical support to development office staff in areas of fundraising software (Raiser's Edge, Luminate Online, Greater Giving/Auction Pay). Provide minor support in areas of MS office and general user problems. * Assess system requirements and provide system and technical support for variety of events. * Occasional evening and weekend hours required in support of fundraising events. Education: Bachelor's degree (or equivalent combination of formal education and experience) required. Experience: At least 3 years in a development office or similar environment with related operations experience. Knowledge and Skills: * Extensive experience and proficiency with Blackbaud Raiser's Edge data management system, SAP Crystal Reports, Microsoft Windows, MS Office (Word and Excel), and MS Outlook required. * Familiarity with Import-Omatic. * Familiarity with Blackbaud Luminate Online CRM. HTML, Dreamweaver and Photoshop experience is a plus. * Exceptional organizational and project management skills with ability to prioritize and manage multiple tasks and responsibilities. * Excellent attention to detail * Ability to work independently and as part of a team; Strong troubleshooting and problem solving skills. * Provide timely response to requests for information, service and assistance * Ability to handle confidential and delicate information. * Ability to work with numerous internal clients and handle a multitude of tasks. * Excellent oral and written communications skills. Kristen Gleason | Director of Operations Boston Medical Center | Office of Development 801 Massachusetts Ave, 1st Floor | Boston, MA 02118 Phone: 617-414-4162 | development.bmc.org<https://development.bmc.org/> This electronic transmission may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, please notify me immediately as use of this information is strictly prohibited.