Hi Marcy,
We utilize Slate for our database of record, and also serves as our payment processor (they utilize Stripe). We are able to take; credit card, ACH, Google Pay, Apple Pay, venmo and paypal through our giving form and when they use this form, the system will automatically reciept the donor and populates the gift in our system automatically.
We had seen an increase as soon as we turned on capabilities to support google pay, apple pay, venmo, and paypal last year (around 20% increase in number of gifts and 11% in total dollars of gifts). We have been able to increase giving at events by offering QR codes on the tables and they could pay through any of those channels, and that has been a big hit.
Quinn Phillips (she/her/hers)
Associate Director of Advancement Finance, Data and Technology
qphillips@albion.edu
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Quinn Phillips
Albion College
qphillips@albion.edu------------------------------
Original Message:
Sent: 10-04-2023 07:32 AM
From: Marcy Serkin
Subject: Payment Methods
Good morning!
Our university currently accepts only credit cards as payment on our giving site. We are now looking into alternate payment methods. An informal survey of about 15 institutions seems to indicate that there's not a frontrunner or preferred vendor. Half of the sites I looked at accepted credit cards only. Of the remainder about half offered PayPal, and the rest were either Venmo or Google Wallet. Our Annual Giving team would like to use Apple Pay to engage a younger audience.
My question is, did you see a bump in giving or see other measurable benefits when you began to offer more up to date payment options? Or even anecdotally, did you observe greater donor satisfaction?
We have a great many projects on our list for this year, so I'm trying to assess where in our priorities this should fit.
Thank you as always for your help!
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Marcy Serkin
Temple University
marcy.serkin@temple.edu
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