Hi Stephanie,
I am a nonprofit tech/data consultant and have worked with QGIV at a few client organizations (I was involved in general technology setup and integrations, and QGIV was a part of the portfolio. Although I was not a direct user/stakeholder, I interacted closely with the staff who were the direct users).
QGIV is the front end form hosting service for collecting donations and pledges, and it provides payment processing. They have their own cloud-based portal including basic reporting and analytics. In general, the organizations using it seem to like it. I should not comment on pricing because it is always changing and what is "good pricing" is a very subjective decision, but my organizations were happy with the price point.
I would rate the support to be very satisfactory. I have had to interact with their tech support on a few occasions and they were readily available, prompt in responding, and understood and resolved my issue(s) quickly.
In terms of limitations: It is not a donor CRM -- although the term donor CRM seems to be used very loosely in the field. They do provide some reporting etc. but overall, the best way to make it work is by connecting it with a backend donor CRM/database system connected to it.
If there is any specific information you are looking for, then I am happy to answer privately. I would recommend to list your wish list and request a thorough product demo before making your decision.
Hope this helps,
Medha Nanal
Pronouns: She/her/hers
Founder & Principal, Top Cloud Consulting
Strategic Data & CRM Consultant for Nonprofit & Education Organizations
(Fundraising/Advancement, Programs, Operations, Communications)
650-600-9374
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