FundSvcs Community

Hello,

I am wondering about approaches/policies for dealing with donors/individuals who inquire about receiving a fraudulent transaction refund rather than going the chargeback process route with their credit card company/bank. I am aware that there is the angle about scams intended to use refunds to other cards as fraud/theft. However, I am speaking of what after thorough review comes across characteristically as a fraudulent transaction. 

We are presently satisfied with our payment processor fraud settings, etc., but simultaneously wish to acknowledge/assist those with legitimate inquiries. We continue to encourage folks to contact their credit card company or bank. I am curious, though, if anyone here is taking any other steps or also just repeating the same message about contacting one's cc company. Otherwise, do you contact your payment processor should you see a blip of fraudulent activity?

Thanks in advance for any input you may have.

Hello,

I am wondering about approaches/policies for dealing with donors/individuals who inquire about receiving a fraudulent transaction refund rather than going the chargeback process route with their credit card company/bank. I am aware that there is the angle about scams intended to use refunds to other cards as fraud/theft. However, I am speaking of what after thorough review comes across characteristically as a fraudulent transaction. 

We are presently satisfied with our payment processor fraud settings, etc., but simultaneously wish to acknowledge/assist those with legitimate inquiries. We continue to encourage folks to contact their credit card company or bank. I am curious, though, if anyone here is taking any other steps or also just repeating the same message about contacting one's cc company. Otherwise, do you contact your payment processor should you see a blip of fraudulent activity?

Thanks in advance for any input you may have.