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  • 1.  Benevity Payout Issue

    Posted 03-17-2025 12:26 PM

    Hi everyone,

    We recently encountered an issue with a Benevity payout and wanted to see if anyone else has experienced something similar. Last month, Benevity sent us a distribution but failed to deduct their usual fees. To correct this, they deducted the missed fees from this month's payout. Despite our repeated requests, they are refusing to provide a corrected report for last month's distribution. This has created a reconciliation challenge for us, as we are unable to adjust the correct gifts retroactively.

    Has anyone else faced this issue? If so, how did you reconcile the payments?

    Thank you in advance for any suggestions you may have.



    ------------------------------
    Brandi Furry
    Lehigh University
    blf318@lehigh.edu
    ------------------------------


  • 2.  RE: Benevity Payout Issue

    Posted 03-17-2025 12:35 PM

    Yes, this happened to us, but we didn't know it was the fees from the previous month and Benevity didn't tell us that either when my team reached out. Fortunately for us, we give full recognition credit for the gifts prior to the fees being subtracted and then record the fees as net revenue offset and that is handled by the finance and accounting side.

     

    Karry Morton | Director, Gift Services
    Children's Hospital Colorado Foundation
    13123 East 16th Avenue, Box 045 | Aurora, CO 80045
    Phone: 720-777-1742 | Cell: 720-323-3305


    SupportChildrensColorado.org | Facebook | Instagram | LinkedIn

     

     

    From fixing broken bones to treating pediatric cancer, your generosity helps us serve Children's Hospital Colorado patients and families who depend on us every day. Donate today.

     

    If you would like to opt-out of communications from Children's Colorado Foundation, please email info@childrenscoloradofoundation.org or call 720-777-1700.

     

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    Original Message


  • 3.  RE: Benevity Payout Issue

    Posted 03-17-2025 12:54 PM
    Thank you, Karry. I wish that was the case for us too.



    --
    Brandi Furry
    Director, Information Processing
    Office of Development and Alumni Relations
    Lehigh University

    (610) 758-5727
    (267) 456-9548 (cell)



    Original Message


  • 4.  RE: Benevity Payout Issue

    Posted 03-17-2025 12:40 PM
    For us, this involved recurring donations so we knew what the amounts were supposed to be. We decided to record the transactions as they were supposed to be (with a note attached), but not send the reconciliation documents to accounting until next month. Once the payment with the missed fees comes, we will also record those transactions as normal - and then send documentation for both to accounting at the same time. So, the total of both gift sessions on our end will total both deposits on their side. It may not be the greatest solution, but it created the fewest headaches for us.

    -April

    **********************
    April Edwards (she/her)
    Director of Advancement Services | Institutional Advancement Office
    Earlham College | 801 National Road West | Richmond, IN 47374
    warneap@earlham.edu | 765-983-1637




    Original Message


  • 5.  RE: Benevity Payout Issue

    Posted 03-17-2025 12:56 PM
    Thank you, April. That is a good idea. We are going to try to go back and see if any of them are repeat donors.



    --
    Brandi Furry
    Director, Information Processing
    Office of Development and Alumni Relations
    Lehigh University

    (610) 758-5727
    (267) 456-9548 (cell)



    Original Message


  • 6.  RE: Benevity Payout Issue

    Posted 03-17-2025 01:12 PM
    There is no right or wrong answer here.

    You cannot give individuals legal credit for gifts made through Benevity. However, I recommend giving them soft credit for 100% of the amount they initially gave. Therefore, I would not have a reconciliation issue in this case. Benevity would have gotten 100% hard credit for the amounts they gave each time. Thus, the net would be correct after two months.

    As you can assign soft credit regardless of the amounts received, the original donors would not have been affected from a recognition perspective.

    John

    John H. Taylor, Principal
    John H. Taylor Consulting, LLC
    2604 Sevier Street
    Durham, NC     27705

    919.816.5903 (cell/text)

    Serving the Advancement Community Since 1987




    Original Message


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