Chris, with the exception of phonathon pledges I mostly see the primary CRM used to perform this function. Granted, it tends to be more or less an export/import thing with your own design features. But it works. At Duke and NC State we used Advance and had a pretty slick reminder system in place. What system is RIT using - and have you done all you can to exploit its features? Perhaps someone else out here in FundSvcs-land who is using the same CRM can share what they have internally developed.
For phonathon pledges, you can use that third-party built-in feature. Although, I tend to think we can make the reminders look prettier :-).
John
John H. Taylor
Principal
John H. Taylor Consulting, LLC
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